Refund policy
Return & Refund Policy
Thank you for choosing our personalized frames. Each product is made to order according to the specifications provided by the customer.
Returns
Due to the personalized nature of our products, all frames are custom-made. Therefore, products cannot be returned or exchanged because of a change of mind, an incorrect choice of design, size, color, or any other specifications approved by the customer before production.
Damaged or Defective Products
We take great care to ensure that every order arrives in perfect condition. However, if your package is damaged during shipping or you receive a product with a manufacturing defect, you are entitled to submit a claim.
To submit a claim, please:
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Contact us within 48 hours of receiving your order.
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Send clear photos of the damaged product and its packaging.
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Provide your order number along with a brief description of the issue.
Once your claim has been approved, we will offer one of the following solutions:
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Manufacture and ship a replacement product at no additional cost.
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Repair the product, where possible.
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Issue a full refund if a replacement cannot be provided.
Shipping Damage
If the package shows visible signs of damage upon delivery, we recommend reporting the damage to the courier immediately and requesting a damage report. This will help us process your claim more quickly.
Contact
If you have any questions or wish to submit a claim, please contact us at:
BBLEDS
We will make every effort to resolve your claim as quickly as possible.